Effective Date: January 1, 2026

These Terms & Conditions (“Terms”) govern your subscription to and use of the services provided by GHL Protocol (“Company,” “we,” “our,” or “us”).

By subscribing to or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Services

GHL Protocol provides CRM development, automation implementation, funnel development, system setup, AI integration, and related technical services.

We currently offer:

• Three (3) service packages
• Each package is available in:
  • Part-Time
  • Full-Time

Services are delivered based on the monthly service hours allocated under your selected subscription plan.

2. Subscription & Billing

2.1 Auto-Renewal

All subscriptions:

• Are billed on a monthly basis.
• Automatically renew at the end of each billing cycle.
• Continue until cancelled by the client.

By subscribing, you authorize recurring payments through Stripe, PayPal, or any other approved payment processor.

3. Monthly Hour Allocation

Each subscription includes a fixed allocation of service hours per month.

• Unused hours do not roll over to future billing periods.
• Any remaining hours expire at the end of the current billing cycle.
• Service hours reset automatically at the beginning of each new billing period.
• No credit or reimbursement will be provided for unused hours beyond the applicable refund period.

4. Upgrades & Downgrades

Clients may upgrade or downgrade their subscription at any time.

4.1 Upgrades

• Upgrades become effective immediately.
• The applicable price difference may be charged immediately or prorated during the current billing cycle.

4.2 Downgrades

If a downgrade is requested:

• Within three (3) calendar days of the billing date, the price difference will be refunded.
• After three (3) calendar days, the new pricing will take effect in the next billing cycle.

No cash refunds will be issued after the three-day refund period.

5. Refund Policy

We offer a limited refund policy.

Refund requests must be submitted within three (3) calendar days of the initial subscription payment.

Refunds may be approved only if the services materially fail to meet the agreed scope or commitments.

Refunds will not be granted if:

• Significant work has already commenced.
• Automation, systems, workflows, or strategy have already been delivered.
• Project delays are caused by the client’s lack of communication or failure to provide required information or access.
• The refund request is submitted after the three-day refund period.

After the three-day refund window, all payments are non-refundable.

6. Cancellation Policy

Clients may cancel their subscription at any time.

• Cancellation prevents future subscription renewals.
• Service will continue until the end of the current billing period.
• No refunds will be issued after the three-day refund window.

7. No Guarantee Disclaimer

GHL Protocol does not guarantee:

• Revenue or profit
• Lead volume
• Advertising performance
• Platform approvals
• Business growth
• Sales results

We provide technical implementation, development, automation, and consulting services only. Business results depend on numerous external factors beyond our control.

8. Client Responsibilities

Clients agree to:

• Provide accurate and complete information.
• Respond to requests in a timely manner.
• Provide all necessary access to required platforms and accounts.
• Comply with the policies of third-party platforms, including but not limited to Meta, Google, GoHighLevel, Stripe, Twilio, and other service providers.

GHL Protocol is not responsible for decisions, suspensions, bans, outages, or policy changes made by third-party platforms.

9. Intellectual Property

Unless otherwise agreed in writing, all proprietary materials created by GHL Protocol—including but not limited to:

• Automation systems
• Workflows
• Templates
• SOPs
• Custom integrations
• Strategies
• Documentation
• Internal processes

remain the intellectual property of GHL Protocol.

Clients receive a license to use the delivered work for their own business operations but may not reproduce, resell, distribute, sublicense, or commercially exploit proprietary systems without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, GHL Protocol’s total liability shall not exceed the total amount paid by the client during the thirty (30) days immediately preceding the event giving rise to the claim.

Under no circumstances shall GHL Protocol be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of profits
• Loss of revenue
• Loss of business opportunities
• Business interruption
• Platform outages
• Third-party failures or service interruptions

11. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute, clients agree to contact GHL Protocol and provide a reasonable opportunity to resolve the issue.

Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension of services
• Termination of the subscription
• Recovery or collection actions
• Additional administrative or legal fees where permitted by law

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE).

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

13. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes become effective immediately upon publication on our website.

Continued use of our services after updated Terms are published constitutes acceptance of those changes.

14. Contact Information

GHL Protocol

Email: Mobin@ghlprotocol.com

Website: https://ghlprotocol.com

Registered Address:
Office #104, Arcade Building
Near GGICO Metro Station
Al Garhoud, Dubai
United Arab Emirates