TERMS & CONDITIONS

Effective Date: Jan 1, 2026

These Terms & Conditions (“Terms”) govern your subscription and use of services provided by GHL Protocol (“Company”, “we”, “our”, or “us”).

By subscribing to our services, you agree to these Terms.

1. Services

GHL Protocol provides CRM development, automation implementation, funnel development, system setup, and related technical services.

We offer:

• Three (3) service packages

• Each package available in:

  • Part-Time

  • Full-Time

Services are delivered based on allocated monthly service hours.

2. Subscription & Billing

2.1 Auto-Renewal

All subscriptions:

• Are billed monthly

• Automatically renew every billing cycle

• Continue until cancelled

By subscribing, you authorize recurring charges via Stripe or PayPal.

3. Monthly Hour Allocation

• Service hours are allocated monthly.

• Unused hours do NOT carry forward.

• Remaining hours expire at the end of each billing cycle.

• Hours reset at the beginning of each new billing period.

No credit is issued for unused hours beyond the refund window.

4. Upgrades & Downgrades

Clients may upgrade or downgrade their subscription at any time.

4.1 Upgrades

• Upgrades take effect immediately.

• The price difference may be charged immediately or adjusted in the current billing cycle.

4.2 Downgrades

If downgrade is requested:

• Within 3 calendar days of billing → The price difference will be refunded.
• After 3 calendar days → The difference will be adjusted in the next billing cycle.

No cash refunds will be issued after the 3-day period.

5. Refund Policy

We offer a limited refund policy:

• Refund requests must be made within 3 calendar days of the initial subscription payment.

• Refunds are considered only if services materially fail to match agreed commitments.

Refunds will NOT be granted if:

• Significant work has begun.

• Systems, automation, or strategy have been delivered.

• Delay is caused by client non-responsiveness.

• Request is made after 3 calendar days.

After 3 days, all payments are non-refundable.

6. Cancellation Policy

Clients may cancel their subscription at any time.

• Cancellation stops future renewals.

• No refunds are provided after the 3-day window.

• Service continues until the end of the current billing period.

7. No Guarantee Disclaimer

GHL Protocol does not guarantee:

• Revenue outcomes

• Lead volume

• Advertising results

• Platform approvals

• Business growth

We provide development and technical services only. Results depend on multiple external factors beyond our control.

8. Client Responsibilities

Clients agree to:

• Provide accurate information

• Respond in a timely manner

• Provide necessary access to platforms

• Follow platform policies (Meta, Google, GHL, etc.)

We are not responsible for third-party platform decisions, bans, or outages.

9. Intellectual Property

All strategies, automation structures, workflows, templates, systems, and proprietary processes remain the intellectual property of GHL Protocol unless otherwise agreed in writing.

Clients receive usage rights for delivered work but may not resell or redistribute proprietary systems without written consent.

10. Limitation of Liability

To the maximum extent permitted by law:

GHL Protocol’s total liability shall not exceed the amount paid by the client in the preceding 30 days.

We are not liable for:

• Indirect damages

• Loss of profits

• Business interruption

• Platform outages

• Third-party failures

11. Chargebacks & Payment Disputes

By subscribing, you agree not to initiate chargebacks without first contacting us to resolve the issue.

Unauthorized chargebacks may result in:

• Immediate service suspension

• Recovery actions

• Additional administrative fees

12. Governing Law

These Terms shall be governed by the laws of the United Arab Emirates.

Any disputes shall be handled in UAE jurisdiction unless otherwise required by applicable law.

13. Changes to Terms

We may update these Terms at any time. Continued use of services constitutes acceptance of any updated Terms.

14. Contact Information

GHL Protocol
Email: [email protected]
Website: ghlprotocol.com
Registered Address: Office # 104, Arcade Building, Near GIGICO Metro Station, Al Garhoud, Dubai, UAE